Provides free home energy assessments, products, rebates, and advice to help improve the comfort and efficiency of a home. Products and upgrades for income-qualified households may include LED lightbulbs, high-efficiency showerheads, faucet aerators, insulating wrap for hot water pipes, clothes drying rack, carbon monoxide detectors, fridge replacements, home insulation, portable air conditioners (for medically heat-vulnerable individuals), heat pumps or heat pump water heaters, and high-efficiency gas furnace replacement (for eligible FortisBC gas customers only). Eligible households have a residential electricity account with BC Hydro, FortisBC, and select municipal electricity service providers. Homeowners living in a detached home, townhome, duplex, or mobile home are eligible to apply; renters may also apply with landlord consent. Proof of income is required for each household member ages 18 and up. See website for application details; completed intake forms can be sent by mail or email. Customer service hours are 7 am to 8 pm Monday to Friday, and 9 am to 5 pm Saturday.