Service Provider

BC Hydro

Mandate is to generate, manufacture, conserve, supply, acquire, and dispose of power and related products. Contact centre hours are 7 am to 8 pm Monday to Friday, and 9 am to 5 pm Saturdays. Provincial Crown corporation.

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Website

www.bchydro.com

Contact

Phone 1: 1-800-BCHYDRO (1-800-224-9376)

Address

Corporate Head Office, 333 Dunsmuir Street.
Vancouver, BC V6B 5R3

Mailing Address

PO Box 8910,
Vancouver, BC V6B 4X3
6911 Southpoint Drive,
Burnaby, BC V3N 4X8

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13 services offered by: BC Hydro

BC Hydro Office - Burnaby

Provided by BC Hydro
12 other services offered by this agency

Generates, purchases, distributes, and sells electricity.

Generates, purchases, distributes, and sells electricity. Contact centre hours are 7 am to 8 pm Monday to Friday, and 9 am to 5 pm Saturdays.
Website

www.bchydro.com
Address

6911 Southpoint Drive,
Burnaby, BC V3N 4X8
Contact centre hours are 7 am to 8 pm Monday to Friday, and 9 am to 5 pm Saturdays.

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Mailing Address

PO Box 8910,
Vancouver, BC V6B 4X3

Contact

Phone 1: 1-800-BCHYDRO (1-800-224-9376)

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BC Hydro Office - Nanaimo

Provided by BC Hydro
12 other services offered by this agency

Generates, purchases, distributes, and sells electricity.

Generates, purchases, distributes, and sells electricity. In person service hours are 8 am to 4 pm Monday to Friday.
Website

www.bchydro.com
Address

400 Madsen Road,
Nanaimo, BC V9S 5X3
In person service hours are 8 am to 4 pm Monday to Friday.

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Mailing Address

PO Box 8910,
Vancouver, BC V6B 4X3

Contact

Phone 1: 1-800-BCHYDRO (1-800-224-9376)

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BC Hydro Office - Prince George

Provided by BC Hydro
12 other services offered by this agency

Generates, purchases, distributes, and sells electricity.

Generates, purchases, distributes, and sells electricity. In person service hours are 8 am to 4 pm.
Website

www.bchydro.com
Address

3333 22nd Avenue,
Prince George, BC V2N 1B4
In person service hours are 8 am to 4 pm.

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Mailing Address

PO Box 8910,
Vancouver, BC V6B 4X3

Contact

Phone 1: 1-800-BCHYDRO (1-800-224-9376)

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BC Hydro Office - Surrey

Provided by BC Hydro
12 other services offered by this agency

Generates, purchases, distributes, and sells electricity.

Generates, purchases, distributes, and sells electricity. In person service hours are 8 am to 4 pm Monday to Friday.
Website

www.bchydro.com
Address

8475 128 Street,
Surrey, BC V3W 0G1
In person service hours are 8 am to 4 pm Monday to Friday.

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Mailing Address

PO Box 8910,
Vancouver, BC V6B 4X3

Contact

Phone 1: 1-800-BCHYDRO (1-800-224-9376)

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BC Hydro Office - Vancouver

Provided by BC Hydro
12 other services offered by this agency

Generates, purchases, distributes, and sells electricity.

Generates, purchases, distributes, and sells electricity. In person service hours are 8 am to 4 pm Monday to Friday.
Website

www.bchydro.com
Address

333 Dunsmuir Street,
Vancouver, BC V6B 5R4
In person service hours are 8 am to 4 pm Monday to Friday.

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Mailing Address

PO Box 8910,
Vancouver, BC V6B 4X3

Contact

Phone 1: 1-800-BCHYDRO (1-800-224-9376)

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BC Hydro Office - Vernon

Provided by BC Hydro
12 other services offered by this agency

Generates, purchases, distributes, and sells electricity.

Generates, purchases, distributes, and sells electricity. In person service hours are 8 am to 4 pm Monday to Friday.
Website

www.bchydro.com
Address

1401 Kalamalka Lake Road,
Vernon, BC V1T 8S4
In person service hours are 8 am to 4 pm Monday to Friday.

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Mailing Address

PO Box 8910,
Vancouver, BC V6B 4X3

Contact

Phone 1: 1-800-BCHYDRO (1-800-224-9376)

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BC Hydro Office - Victoria

Provided by BC Hydro
12 other services offered by this agency

Generates, purchases, distributes, and sells electricity.

Generates, purchases, distributes, and sells electricity. In person service hours are 8 am to 4 pm Monday to Friday.
Website

www.bchydro.com
Address

4400 West Saanich Road,
Victoria, BC V8Z 3E9
In person service hours are 8 am to 4 pm Monday to Friday.

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Mailing Address

PO Box 8910,
Vancouver, BC V6B 4X3

Contact

Phone 1: 1-800-BCHYDRO (1-800-224-9376)

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Customer Crisis Fund (CCF)
Provided by BC Hydro
12 other services offered by this agency

Provides financial assistance to BC Hydro residential customers that are experiencing a temporary financial crisis, are behind on their BC Hydro bill payment, and have been disconnected or are facing disconnection despite attempts to make payments.
Provides financial assistance to BC Hydro residential customers that are experiencing a temporary financial crisis, are behind on their BC Hydro bill payment, and have been disconnected or are facing disconnection despite attempts to make payments. Temporary financial crisis may include situations such as loss of employment, unexpected medical expenses, or death of a family member.

The applicant must:
have a balance in arrears of less than $1,000;
have experienced a life event within the last 12 months that caused a temporary financial crisis.
Note: Folks who have an ongoing affordability issue (having a child, increase in rent, decrease in payment from income source, etc) will not be eligible. It must be a one-time event that cause temporary financial hardship. This is a main reason why people get rejected from the CCF program.
have demonstrated prior attempts to pay their bill;
Note: The caller should have had prior attempts to pay their bill before the crisis occurred. This is another reason why someone will be denied CCF.
have exhausted all legal sources of income; and
be willing and able to provide documentation to support the information on their application.

Online application available at https://app.bchydro.com/ccf-application.

Grants are up to $800 for electric heated homes, and $700 for non-electric heated homes. Grants are limited to one per year, are applied directly to the applicant’s BC Hydro bill, and do not need to be repaid. Website has an online application form, detailed program information, and contact details for CCF advocates in the community who can assist with the submission of online applications. Paper applications are available at select Service BC locations across BC.
Website

www.bchydro.com/ccfuw
Address

No address available
Temporary financial crisis may include situations such as loss of employment, unexpected medical expenses, or death of a family member.

The applicant must:
have a balance in arrears of less than $1,000;
have experienced a life event within the last 12 months that caused a temporary financial crisis.
Note: Folks who have an ongoing affordability issue (having a child, increase in rent, decrease in payment from income source, etc) will not be eligible. It must be a one-time event that cause temporary financial hardship. This is a main reason why people get rejected from the CCF program.
have demonstrated prior attempts to pay their bill;
Note: The caller should have had prior attempts to pay their bill before the crisis occurred. This is another reason why someone will be denied CCF.
have exhausted all legal sources of income; and
be willing and able to provide documentation to support the information on their application.

Online application available at https://app.bchydro.com/ccf-application.

Grants are up to $800 for electric heated homes, and $700 for non-electric heated homes. Grants are limited to one per year, are applied directly to the applicant’s BC Hydro bill, and do not need to be repaid. Website has an online application form, detailed program information, and contact details for CCF advocates in the community who can assist with the submission of online applications. Paper applications are available at select Service BC locations across BC.

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Mailing Address

PO Box 8910,
Vancouver, BC V6B 4X3

Contact

Lower Mainland/Vancouver Island: 211

Elsewhere in BC: 1-844-708-3208

Fax: 604-909-4861

Email: CCF@bchydro.com

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Energy Conservation Assistance Program

Provided by BC Hydro
12 other services offered by this agency

Provides free home energy assessments, products, rebates, and advice to help improve the comfort and efficiency of a home.

Provides free home energy assessments, products, rebates, and advice to help improve the comfort and efficiency of a home. Products and upgrades for income-qualified households may include LED lightbulbs, high-efficiency showerheads, faucet aerators, insulating wrap for hot water pipes, clothes drying rack, carbon monoxide detectors, fridge replacements, home insulation, portable air conditioners (for medically heat-vulnerable individuals), heat pumps or heat pump water heaters, and high-efficiency gas furnace replacement (for eligible FortisBC gas customers only). Eligible households have a residential electricity account with BC Hydro, FortisBC, and select municipal electricity service providers. Homeowners living in a detached home, townhome, duplex, or mobile home are eligible to apply; renters may also apply with landlord consent. Proof of income is required for each household member ages 18 and up. See website for application details; completed intake forms can be sent by mail or email. Customer service hours are 7 am to 8 pm Monday to Friday, and 9 am to 5 pm Saturday.
Website

www.bchydro.com/powersmart/residential/savings-and-rebates/savings-based-on-income/free-product-install-and-advice.html
Address

No address available
Products and upgrades for income-qualified households may include LED lightbulbs, high-efficiency showerheads, faucet aerators, insulating wrap for hot water pipes, clothes drying rack, carbon monoxide detectors, fridge replacements, home insulation, portable air conditioners (for medically heat-vulnerable individuals), heat pumps or heat pump water heaters, and high-efficiency gas furnace replacement (for eligible FortisBC gas customers only). Eligible households have a residential electricity account with BC Hydro, FortisBC, and select municipal electricity service providers. Homeowners living in a detached home, townhome, duplex, or mobile home are eligible to apply; renters may also apply with landlord consent. Proof of income is required for each household member ages 18 and up. See website for application details; completed intake forms can be sent by mail or email. Customer service hours are 7 am to 8 pm Monday to Friday, and 9 am to 5 pm Saturday.

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Mailing Address

BC Hydro/FortisBC ECAP Operations, PO Box 8910 Stn Terminal.
Vancouver, BC V6B 9Z9

Contact

Applications/Initial Home Visits: 1-855-560-3227

Upgrades/Subsequent Home Visits/Mobile Homes: 1-833-455-9029

Fortis BC and Municipal Electricity Customer Line: 1-855-909-2331

Email: ecap_esk@bchydro.com

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Energy Saving Kit

Provided by BC Hydro
12 other services offered by this agency

Provides a free kit containing products that enable users to reduce home energy consumption and utility bills; includes items such as LED bulbs, weatherstripping, and high efficiency showerheads to help seal up drafts, save on lighting costs, and reduce water use.

Provides a free kit containing products that enable users to reduce home energy consumption and utility bills; includes items such as LED bulbs, weatherstripping, and high efficiency showerheads to help seal up drafts, save on lighting costs, and reduce water use. Offered to BC Hydro and City of New Westminster customers in low- and moderate-income households; interested parties can check the online income qualification table to determine eligibility, and apply online or by phone. Customer service hours are 7 am to 8 pm Monday to Friday, and 9 am to 5 pm Saturdays.
Website

www.bchydro.com/powersmart/residential/rebates-programs/savings-based-on-income/free-energy-savings-kit.html
Address

No address available
Offered to BC Hydro and City of New Westminster customers in low- and moderate-income households; interested parties can check the online income qualification table to determine eligibility, and apply online or by phone. Customer service hours are 7 am to 8 pm Monday to Friday, and 9 am to 5 pm Saturdays.

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Mailing Address

PO Box 8910,
Vancouver, BC V6B 4X3

Contact

Customer Service (BC): 1-800-BCHYDRO (1-800-224-9376)

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Power Outages

Provided by BC Hydro
12 other services offered by this agency

Dispatches crews to assess, estimate, and repair power outage problems in BC.

Dispatches crews to assess, estimate, and repair power outage problems in BC. Website includes map and list of current known outages. Outage reporting calls answered 24 hours a day, seven days a week. Also able to report outages online by logging in to BC Hydro account.
Website

www.bchydro.com/safety-outages/power-outages.html
Address

No address available
Website includes map and list of current known outages. Outage reporting calls answered 24 hours a day, seven days a week. Also able to report outages online by logging in to BC Hydro account.

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Mailing Address

PO Box 8910,
Vancouver, BC V6B 4X3

Contact

Phone 1: 1-800-BCHYDRO (1-800-224-9376)

From Cell: HYDRO (49376)

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Power Smart Program

Provided by BC Hydro
12 other services offered by this agency

Provides information on energy efficiency and alternative energy products as well as resources for home and business.

Provides information on energy efficiency and alternative energy products as well as resources for home and business. Website provides tips, ideas, and tools. Customer service hours are 7 am to 8 pm Monday to Friday, and 9 am to 5 pm Saturdays.
Website

www.bchydro.com/powersmart/residential.html
Address

No address available
Website provides tips, ideas, and tools. Customer service hours are 7 am to 8 pm Monday to Friday, and 9 am to 5 pm Saturdays.

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Mailing Address

PO Box 8910,
Vancouver, BC V6B 4X3

Contact

Phone 1: 1-800-BCHYDRO (1-800-224-9376)

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Recreation Areas and Visitor Centres

Provided by BC Hydro
12 other services offered by this agency

Operates recreation sites across BC.

Operates recreation sites across BC. Site activities and features include hiking, camping, swimming, boating, and fishing. Also operates visitor centres at two dams and a historic powerhouse site. Website provides maps and detailed information about recreation sites and visitor centres.
Website

www.bchydro.com/recreation
Address

No address available
Site activities and features include hiking, camping, swimming, boating, and fishing. Also operates visitor centres at two dams and a historic powerhouse site. Website provides maps and detailed information about recreation sites and visitor centres.

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Mailing Address

PO Box 8910,
Vancouver, BC V6B 4X3

Contact

No contact information available

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BC Hydro

Website

Contact

Address

Mailing Address

13 services offered by: BC Hydro

BC Hydro Office - Burnaby

Website

Address

Mailing Address

Contact

BC Hydro Office - Nanaimo

Website

Address

Mailing Address

Contact

BC Hydro Office - Prince George

Website

Address

Mailing Address

Contact

BC Hydro Office - Surrey

Website

Address

Mailing Address

Contact

BC Hydro Office - Vancouver

Website

Address

Mailing Address

Contact

BC Hydro Office - Vernon

Website

Address

Mailing Address

Contact

BC Hydro Office - Victoria

Website

Address

Mailing Address

Contact

Customer Crisis Fund (CCF)

Website

Address

Mailing Address

Contact

Energy Conservation Assistance Program

Website

Address

Mailing Address

Contact

Energy Saving Kit

Website

Address

Mailing Address

Contact

Power Outages

Website

Address

Mailing Address

Contact

Power Smart Program

Website

Address

Mailing Address

Contact

Recreation Areas and Visitor Centres

Website

Address

Mailing Address

Contact